Frequently asked questions & support
Answers to the questions we are asked most often. Your question is not here? Call or write to us – we reply within one business day.
Till & tax
Germany (TSE / KassenSichV), Austria (RKSV), Czechia, Slovakia (eKasa), Poland, the Netherlands, Spain, Italy (RT) and Portugal (SAF-T).
Yes. We supply all required data and support you with the registration in each country – also for later changes.
The inspector can export the data directly in the format required in your country. All transactions are signed and stored without gaps – you have nothing to prepare.
Yes – with one shared back office. Each location automatically follows the fiscal rules of its country.
Cost & contract
The price depends on the number of tills and the modules you choose. We prepare a transparent quote for your business – no hidden costs. Just ask.
We rely on short terms and satisfied customers rather than long lock-ins. We discuss the details in the quote.
Usually not. The system runs on Windows and Android devices; receipt printers, cash drawers and card terminals from common manufacturers are supported. We check your existing equipment for free.
Set-up & operation
Standard installations are done within a few days: create the menu or item master, activate the fiscal module, connect the payment terminal, train the team – on site or online.
Yes. In offline mode you keep selling and all data syncs automatically as soon as the connection is back.
Till, waiter app and ordering screens are multilingual. Our support team speaks English, German and Chinese.
By phone and email – seven days a week. We solve most issues by remote access within minutes.
Support & guides
Phone & WhatsApp
Mon–Sat 9:30–18:00, emergency support at weekends too.
Remote access
With your approval we connect to the till and solve the problem directly.
Video guides
Step-by-step videos on till, menu and daily closing are provided after set-up.
Let's talk about your POS
Free consultation in English, German or Chinese. We show you the system live – online or at your premises.